Remote Support
Share your desktop with Paysoft support for real-time assistance with technical issues.
When to Use Remote Support
Use desktop sharing when:
- You need to demonstrate specific steps that led to an issue
- Support needs to observe your actions in real time
- Complex troubleshooting requires direct interaction with your system
Start a Remote Support Session
- Go to Utilities > Share Desktop with Paysoft Support.
- Note the 4-digit password that appears.
- Provide this password to the Paysoft support team member.
- The support team member connects to your desktop using the password.
End the Session
- Locate the Paysoft Support window.
- Click the red X in the upper right corner.
- Click Yes when asked to confirm disconnection.
Privacy and Security
- The desktop sharing session is secure and temporary.
- Support can only access your computer during the active session.
- You have full control to end the session at any time.
Troubleshooting
If you can't share your desktop:
- Confirm you're logged into ProPay.
- Check your internet connection.
- Close and reopen ProPay.
- Contact support directly if problems continue.