Home/ Troubleshooting/ Antivirus Software

Antivirus Software

Problem

Antivirus software may interfere with ProPay installation and updates by blocking, deleting, or corrupting downloaded files without warning.

Solution

Before installing any ProPay updates, take one of these actions:

Option 1: Temporarily disable antivirus software

  1. Consult your antivirus documentation for instructions on disabling it temporarily.
  2. Install the ProPay update.
  3. Re-enable your antivirus software after installation completes.

Option 2: Add ProPay to allowed software list

  1. Add ProPay to the list of allowed software in your antivirus program.
  2. The process varies by antivirus software. Consult your antivirus documentation or contact their support for specific instructions.

Installation File Details

  • Default download location: C:\Users\user_name\AppData\Local\Temp
  • Downloaded file name: PROPAY26.EXE (self-extracting executable)
  • Default extraction location: C:\Users\user_name\AppData\Local\Temp
  • Setup file location after extraction: C:\Users\user_name\AppData\Local\Temp\SETUP.EXE

Before Contacting Paysoft Support

Ensure you have either disabled your antivirus software or added ProPay to the allowed software list.

If you are unsure how to perform these actions, contact your antivirus software vendor or IT Support Department for assistance.

Related Topics

← Back to Index