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Massachusetts Wage Report

Create and upload Massachusetts wage reports (MDUA Report) using ProPay and the Massachusetts Labor and Workforce Development website.

Overview

ProPay generates wage report files in ICESA format for Massachusetts quarterly unemployment insurance reporting. You create the file in ProPay and upload it through the Massachusetts Labor and Workforce Development website.

Key features:

  • ICESA format file creation
  • Integration with Massachusetts Labor and Workforce Development website
  • Multi-client selection for report generation
  • Internal report for record-keeping

Before You Begin

You need:

  • Massachusetts Labor and Workforce Development website account credentials
  • Quarter ending date for filing
  • Client selection prepared

Create the MDUA Report

  1. Open ProPay.
  2. Go to Client Functions > Electronic Functions > Magnetic Media.
  3. Select State Quarterly Magnetic Media Filing from the dropdown menu.
  4. Choose the client(s) you want to include in your filing upload.
  5. Generate the file.
  6. Print the internal report (detailed or summary) for your records.
  7. Save the file on your computer.

Upload the Report

  1. Visit the Massachusetts Labor and Workforce Development website: https://www.mass.gov/lwd/unemployment-insur/employers/
  2. Log in using your account credentials.
  3. Choose ICESA as the file format for upload.
  4. Browse to select the file you saved from ProPay.
  5. Upload the file.
  6. Follow the on-screen instructions to complete the submission.
  7. Save or print the confirmation for your records.

Important: Keep your confirmation for your records.

File Format Notes

ProPay generates the Massachusetts wage report in ICESA format. This is the standard format accepted by the Massachusetts Labor and Workforce Development website for electronic wage filing.

File location: ProPay saves the file in your default Mag Media folder (typically `C:\PAYSOFT\PROPAY26`).

Important: When uploading, make sure to select ICESA as the file format on the Massachusetts website. Selecting the wrong format will cause the upload to fail.

Troubleshooting

Upload errors:

  • If you encounter an error during upload, take a screenshot of the error message
  • Submit a technical support ticket with the screenshot and the client file attached
  • ProPay support will investigate the cause of the error and provide assistance

File format issues:

  • Ensure you selected ICESA format when uploading
  • If the issue persists, double-check that you followed all steps in the file creation process
  • Regenerate the file and try again

Login problems:

  • Verify your credentials for the Massachusetts Labor and Workforce Development website
  • If you cannot access your account, contact their support for assistance

Missing clients in the report:

  • Review the client selection during file creation (step 4)
  • Check the internal report to verify which clients are included
  • Regenerate the file if a client is missing

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