Home/ Troubleshooting/ Comix Error 1012 - Corruption Detected

Comix Error 1012 - Corruption Detected

Problem

You receive one of the following error messages:

Error Comix/1012 corruption detected: PAYARCUST.CDX

or

The client list is incomplete (clients are missing).

Cause

The index file PAYARCUST.CDX has been corrupted. Index files help ProPay quickly locate and organize client data. When an index file becomes corrupted, ProPay cannot properly access the client list.

Solution

You need to delete the corrupted index file. ProPay will automatically rebuild it at startup.

Delete and rebuild the index file

  1. Exit ProPay completely.
  2. Make sure no other users are accessing ProPay.
  3. Open Windows Explorer (File Explorer).
  4. Go to the same directory and drive as ProPay (typically C:\PAYSOFT\PROPAY26).
  5. Locate the file DELCDX.BAT.
  6. Double-click DELCDX.BAT to run it.
    • This batch file deletes all corrupted index files (*.CDX).
    1. Start ProPay.
    2. ProPay will automatically rebuild all index files during startup.

    Your client list should now display correctly with all clients visible.

    What the Delcdx.bat File Does

    The DELCDX.BAT file is a utility provided by Paysoft that:

    • Deletes all .CDX (index) files in the ProPay folder
    • Forces ProPay to rebuild fresh index files on next startup
    • Resolves most index corruption issues

    Prevention

    To minimize the risk of index corruption:

    1. Always exit ProPay properly - Don't force-quit or shut down during processing
    2. Ensure stable network connection - For multi-user systems, verify network stability
    3. Use UPS (Uninterruptible Power Supply) - Protect against power interruptions
    4. Run regular backups - Maintain current backups of your ProPay data
    5. Avoid running ProPay from external drives - Use local or stable network drives

    Related Topics

    ← Back to Index