Re-installing the PDF995 Printer Driver
If you experience recurring problems with printing PDF995 Reports in ProPay, it is recommended that you UNINSTALL ALL previous installations of PDF995 printer driver and install a fresh copy
Uninstall All Previous Installations of PDF995
To uninstall PDF995, go to: Control Panel > Programs > Programs and Features.
Click pdf995 to highlight it then click Uninstall.
Check the folder locations manually to verify the program was completely removed.
Using Windows Explorer:
- Go to c:\
If folder c:\pdf995 exists, delete the pdf995 folder.
- Go to c:\program files
If sub-folder c:\program files \pdf995 exists, delete the pdf995 sub-folder.
- Go to c:\program files (x86)
If sub-folder c:\program files (x86)\pdf995 exists delete the pdf995 sub-folder.
- Go Devices and Printers
If PDF995 printer is listed, DELETE/REMOVE that printer.
Download PDF995
a) From ProPay Main menu click Utilities > Download Pdf995 Drivers**
This will download and extract all required files to your \PAYSOFT\DRIVERS folder
or
b) Download pdf995.zip file from our website: www.paysoft.com/download/pdf995.zip
Right-click the zip file and select "Extract All".
Go to the PDF995 folder and copy/paste all the files to your \PAYSOFT\DRIVERS folder.
Re-install PDF995
Go to \PAYSOFT\DRIVERS folder
Right-click the file AUTOSETUP.EXE and select RUN AS ADMINISTRATOR
Wait about 2-3 minutes for the QUIET INSTALLATION to finish.
NOTE: The PDF995 software should be installed by default in the C:\pdf995 folder on each computer that runs ProPay.
If it's installed in any other location, it will not work correctly with ProPay.
Check the Printers Folder
Go to Devices and Printers
If the PDF995 printer is listed, it means the printer has been re-installed.
If not, run AUTOSETUP.EXE again.
Setup PDF995 for ProPay
Open ProPay
Go to Client Functions > Setup > System Setup > Printers
Select pdf995 as your PDF printer.
Testing the PDF995 Driver
Open ProPay and go to Client Functions > Setup > System Setup > Printers and select pdf995 as your PDF printer.
Exit ProPay
Open ProPay again and go to UTILITIES > SHOW PC ENVIRONMENT and look for this line:
Pdf995 OutputFolder = C:\Users\{your_username}\Documents\PAYSOFT\PDF995\
This is the default location of your PDF output where all your PDF's will be saved.
Creating a Desktop Shortcut
To create a shortcut for easy access to your PDF995 Output folder, copy/paste the following path into Windows Explorer:
C:\Users\%USERPROFILE%\Documents\PAYSOFT\PDF995\
From here, you can right-click the OUTPUT folder and select "Send to > Desktop (create shortcut)". This will create a shortcut on your Desktop for easy access to your PDF995 documents.
Final Test
Open ProPay again and print a simple report to PDF995. Check the above Pdf995 Output Folder to make sure the report is saved inside this folder.