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Client-Specific Issues

Problem

Issues that occur with only one specific client, while all other clients work correctly:

  • YTD reports or paystubs are incorrect
  • Tax form total wages are incorrect
  • Error "COMIX 1012 corruption detected: xxx_xxxxx.cdx"

Cause

When a problem affects only one client, it's usually caused by corrupted index files for that specific client.

Solution

Step 1: Rebuild index files

  1. Go to Client Functions > Miscellaneous > Rebuild Index Files on the ProPay Main Menu
  2. Select the affected client
  3. Allow ProPay to rebuild all index files for that client

Note: The client ID is represented by a three-character code (XXX_) in file names.

Step 2: If rebuilding doesn't solve the problem

Try these additional troubleshooting steps:

Check for file structure issues

If you receive errors like "VARIABLE DOES NOT EXIST" or "DATA WIDTH ERROR":

  1. Go to Client Functions > Miscellaneous > Convert File Structures on the ProPay Main Menu
  2. Select the affected client
  3. Allow ProPay to convert and update the file structures

Review YTD data

If YTD totals are still incorrect:

Edit database directly

If other methods don't resolve the issue:

Prevention

To avoid client-specific corruption issues:

  • Perform regular backups
  • Run Client Functions > Miscellaneous > Re-index All Files periodically
  • Avoid force-closing ProPay during database operations
  • Ensure network stability when running ProPay on a network

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