Tax Checks Not Printing

Problem Description

Tax checks do not print when you expect them to. You need to understand when and why ProPay generates tax checks.

When Tax Checks Print Automatically

Tax checks normally print automatically when you print checks for all employees. When printing checks for selected employees only, the system prompts you to confirm whether to print tax checks.

Factors That Control Tax Check Printing

Whether tax checks print depends on four key factors.

1. Tax deposit frequency

Check your employer setup to verify the tax deposit frequency you defined. This determines when tax payments are due.

To check tax deposit frequency:

Go to Employer > Employer Setup > Screen 3 on the Payroll Main Menu.
Review the tax deposit frequency setting.
Verify it matches your IRS deposit schedule.

2. Tax liability balance

Tax checks only print when taxes are owed. If the tax liability balance is zero, no checks can be generated.

To verify tax liability:

Go to Taxes > Tax Liability on the Payroll Main Menu.
Review the current balance.
If the balance is zero, no tax checks will print.

To reprint a tax check that failed:

Delete the incorrect tax check first.
The system automatically recalculates the tax liability when you delete the check.
Print the tax check again.

3. Semi-monthly payroll timing

If your pay frequency is semi-monthly, tax checks only print on the last paydate of the month.

To verify it's the last paydate:

Add 15 days to the current paydate.
If the result falls in the same month, you have one more paydate this month.
Tax checks will not print until the final paydate.

For FUTA and SUTA payments:

Ensure this is the last paydate of the quarter.

4. Weekly payroll timing

If your pay frequency is weekly, tax checks only print on the last paydate of the month.