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Client Missing From Client List

Problem

One or more client names are missing from the Client List in ProPay.

Solutions

Quick fix

  1. Go to the \PAYSOFT\PROPAY26 folder.
  2. Double-click the file DELCDX.BAT.
  3. Check if the missing client(s) have reappeared in the Client List.

If the quick fix does not resolve the issue, proceed with the detailed solution below.

Detailed solution

Step 1: Prepare

  1. Print out your current client list from ProPay.
  2. Exit ProPay.

Step 2: Check backup

  1. Access your BACKUP drive/folder.
  2. Double-click PAY2026.EXE.
  3. Check the client list in the backup to see if the missing client is listed.
  4. Print out this list and compare it with your current list.

Step 3: Choose an option

Option A: Restore from backup (if backup is more up-to-date)

  1. Rename the file PAYARCUS.DBF to PAYARCUS.OLD in your \PAYSOFT\PROPAY26 folder.
  2. Copy the PAYARCUS.DBF from your backup drive to the \PAYSOFT\PROPAY26 folder.
  3. Double-click the file DELCDX.BAT in the \PAYSOFT\PROPAY26 folder.

Option B: Manually add missing client(s)

If you cannot retrieve a complete client list from your backups:

  1. Go to Client Functions > Add New Client on the ProPay Main Menu.
  2. Enter the client information, ensuring you use the same FILE ID as before.

Note: The FILE ID is crucial for accessing existing payroll files for this client. Be aware that any prior billing history for this client will not be recaptured.

Important Notes

  • Regularly backing up your ProPay data can prevent data loss and make recovery easier.
  • The FILE ID is a critical identifier for each client. Always use the original FILE ID when re-adding a client to maintain access to their existing payroll files.

Troubleshooting Tips

  • If you are unsure about any steps, contact ProPay support before making changes to your database files.
  • Ensure you have necessary permissions to modify files in the ProPay folders.
  • If issues persist after trying both options, consider running a database integrity check or contacting ProPay support for further assistance.
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