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Browser Compatibility

ProPay WEB works with modern web browsers, but some browsers may require configuration to ensure proper functionality. This topic explains how to configure browsers for optimal ProPay WEB performance.

Recommended Browsers

For the best experience, use the latest version of:

Browser Recommended Version Performance
Google Chrome Latest Excellent (recommended)
Mozilla Firefox Latest Excellent
Microsoft Edge Latest Excellent
Safari Latest (Mac only) Good
Internet Explorer 11 or later Requires configuration

> Note: Internet Explorer 10 and earlier versions may experience compatibility issues. Use a modern browser for best results.

Internet Explorer Compatibility Mode

If you or your clients must use Internet Explorer 10 or later, enable compatibility view for ProPay WEB.

Why compatibility mode is needed

Internet Explorer 10 and later use modern rendering standards that may not fully support older web applications like ProPay WEB. Compatibility mode tells Internet Explorer to render the page using older standards that ProPay WEB was designed for.

Common issues without compatibility mode

  • Login page doesn't display correctly
  • Buttons don't respond to clicks
  • Payroll entry screen malfunctions
  • Reports fail to generate
  • Unexpected error messages

How to enable compatibility view

  1. Open Internet Explorer.
  2. Press Alt key to display the menu bar.
    • If using a touch screen, bring up the on-screen keyboard and tap Alt.
    1. Click Tools menu.
    2. Select Compatibility View settings.
    3. The Compatibility View Settings window opens.

    Add your ProPay WEB URL

    1. In the Add this website field, type your ProPay WEB URL:
      • Example: `online.mypayrollservice.com`
      • Or your IP address: `29.36.137.165`
      1. Click Add button.
      2. Check the box Use Microsoft compatibility lists.
      3. Click Close to save settings.

      The setting affects all subdomains and subpages for the specific site. ProPay WEB should now work correctly in Internet Explorer.

      Verify compatibility mode is active

      When viewing ProPay WEB in Internet Explorer:

      • Look for a torn page icon in the address bar
      • This icon indicates compatibility view is active
      • If you don't see it, repeat the steps above

      References

      Google Chrome Compatibility Mode

      Chrome generally works well with ProPay WEB, but if you experience issues, try running Chrome in compatibility mode for your Windows version.

      Enable compatibility mode for Chrome

      1. Right-click the Chrome shortcut you use to open the browser.
      2. Select Properties.
      3. Click the Compatibility tab.
      4. Check the box Run this program in compatibility mode for:.
      5. From the dropdown, select your Windows operating system.
      6. Click Apply.
      7. Click OK.

      When to use Chrome compatibility mode

      Try this if you experience:

      • Display problems
      • Freezing or crashing
      • Slow performance
      • Features not working

      Most users will not need to enable compatibility mode for Chrome.

      Mozilla Firefox

      Firefox typically works well with ProPay WEB without any special configuration.

      If Firefox has issues

      1. Clear cache and cookies:
        • Press Ctrl + Shift + Delete
        • Select Everything for time range
        • Check Cookies and Cache
        • Click Clear Now
        1. Disable extensions:
          • Click menu button (three lines)
          • Select Add-ons
          • Disable extensions one at a time
          • Test ProPay WEB after each
          1. Use private browsing:
            • Press Ctrl + Shift + P
            • Access ProPay WEB in private window
            • This disables extensions and uses fresh cache

            Microsoft Edge

            Microsoft Edge (the modern Chromium-based version) works well with ProPay WEB without special configuration.

            Edge compatibility mode

            Edge includes Internet Explorer mode for legacy applications:

            1. Click the menu button (three dots).
            2. Select Settings.
            3. Click Default browser in left panel.
            4. Under Internet Explorer compatibility, add your ProPay WEB URL.

            This is rarely needed for ProPay WEB.

            General Browser Configuration

            Enable JavaScript

            ProPay WEB requires JavaScript to function. Ensure JavaScript is enabled in your browser.

            Chrome:

            1. Click menu > Settings
            2. Click Privacy and security
            3. Click Site Settings
            4. Click JavaScript
            5. Select Sites can use JavaScript

            Firefox:

            1. Type `about:config` in address bar
            2. Accept the warning
            3. Search for `javascript.enabled`
            4. Ensure it's set to `true`

            Internet Explorer:

            1. Click Tools > Internet Options
            2. Click Security tab
            3. Click Custom level
            4. Scroll to Scripting
            5. Under Active scripting, select Enable

            Enable cookies

            ProPay WEB uses cookies to maintain your session. Ensure cookies are enabled.

            Chrome:

            1. Click menu > Settings
            2. Click Privacy and security
            3. Click Cookies and other site data
            4. Select Allow all cookies or Block third-party cookies

            Firefox:

            1. Click menu > Options
            2. Click Privacy & Security
            3. Under Cookies and Site Data, select Standard or Custom
            4. Don't select Delete cookies when Firefox is closed

            Internet Explorer:

            1. Click Tools > Internet Options
            2. Click Privacy tab
            3. Move slider to Medium or below

            Disable pop-up blockers for ProPay WEB

            Some ProPay WEB features open new windows. Allow pop-ups for your ProPay WEB URL.

            Chrome:

            1. Click menu > Settings
            2. Click Privacy and security
            3. Click Site Settings
            4. Click Pop-ups and redirects
            5. Under Allow, add your ProPay WEB URL

            Firefox:

            1. Click menu > Options
            2. Click Privacy & Security
            3. Scroll to Permissions
            4. Click Exceptions next to Block pop-up windows
            5. Add your ProPay WEB URL

            Browser Cache Issues

            If ProPay WEB displays outdated information or doesn't reflect recent changes, clear your browser cache.

            Clear cache in Chrome

            1. Press Ctrl + Shift + Delete
            2. Select All time
            3. Check Cached images and files
            4. Uncheck other items unless needed
            5. Click Clear data

            Clear cache in Firefox

            1. Press Ctrl + Shift + Delete
            2. Select Everything
            3. Check Cache
            4. Uncheck other items unless needed
            5. Click Clear Now

            Clear cache in Internet Explorer

            1. Press Ctrl + Shift + Delete
            2. Check Temporary Internet files and website files
            3. Uncheck other items unless needed
            4. Click Delete

            Hard refresh

            For a quick cache clear of just the current page:

            • Chrome/Firefox/Edge: Press Ctrl + F5
            • Internet Explorer: Press Ctrl + F5

            This reloads the page and ignores cached content.

            Corporate Firewall Issues

            If accessing ProPay WEB from a corporate network:

            Common firewall restrictions

            • Blocked domains or IP addresses
            • SSL certificate validation
            • Port restrictions
            • Content filtering

            Solutions

            1. Contact IT department:
              • Request they whitelist your ProPay WEB URL
              • Provide the specific URL or IP address
              • Explain it's necessary for business operations
              1. Use VPN:
                • Some companies allow VPN access
                • This may bypass certain firewall restrictions
                1. Use mobile hotspot:
                  • As a temporary workaround
                  • Access ProPay WEB via phone's internet connection

                  Security Software Interference

                  Antivirus and security software can interfere with ProPay WEB.

                  Symptoms

                  • Cannot connect to ProPay WEB
                  • Warning messages about untrusted sites
                  • Features don't work properly

                  Solutions

                  1. Add ProPay WEB to exceptions:
                    • Open your antivirus/security software settings
                    • Add your ProPay WEB URL to trusted sites or exceptions
                    • Apply settings
                    1. Temporarily disable:
                      • Only as a test
                      • If ProPay WEB works with security disabled, add it to exceptions
                      • Re-enable security immediately after testing

                      Mobile Device Browsers

                      ProPay WEB is designed for desktop browsers but may work on tablets and mobile devices.

                      Mobile browser recommendations

                      • iOS: Safari or Chrome
                      • Android: Chrome or Firefox

                      Known mobile limitations

                      • Some features may not work on small screens
                      • Touch interface may not work perfectly with all functions
                      • Consider using a tablet rather than phone for best experience

                      Testing Browser Compatibility

                      If experiencing issues:

                      1. Test in another browser:
                        • Install Chrome or Firefox
                        • Access ProPay WEB
                        • If it works, the issue is browser-specific
                        1. Test on another computer:
                          • Rules out computer-specific issues
                          • Helps identify network or firewall problems
                          1. Test in incognito/private mode:
                            • Press Ctrl + Shift + N (Chrome) or Ctrl + Shift + P (Firefox)
                            • Access ProPay WEB in private window
                            • This disables extensions and uses fresh cache

                            Providing Browser Guidance to Clients

                            Include in client documentation

                            Create a simple browser compatibility guide for clients:

                            1. Recommended browsers:
                              • List recommended browsers and versions
                              • Provide download links
                              1. Common issues:
                                • Compatibility mode for Internet Explorer
                                • Enabling JavaScript and cookies
                                • Clearing cache
                                1. Support contact:
                                  • Who to contact for browser issues
                                  • Hours of availability

                                  Sample client message

                                  > For the best experience with ProPay WEB: > > - Use Google Chrome (recommended) or Mozilla Firefox > - If you must use Internet Explorer, enable compatibility view > - Enable JavaScript and cookies in your browser > - Allow pop-ups for our ProPay WEB URL > > Need help? Contact us at [support email/phone]

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