Home/ Troubleshooting/ PDF Temp File Not Created (error 5902)

PDF Temp File Not Created (error 5902)

Problem

When printing checks or reports to pdf995, you may receive this error:

Error 5902: PDF temp file C:\Users\[username]\Documents\Paysoft\PDF995\Output\[filename].pdf not created

Solution

Try these troubleshooting steps in order:

Step 1: Set pdf995 as default printer

  1. Open Control Panel > Devices and Printers
  2. Right-click the pdf995 printer
  3. Select Set as Default Printer
  4. Try printing one or more reports to pdf995

If printing succeeds, the pdf995 driver is installed correctly. The issue may be related to other PC configuration settings. Submit a technical incident to Paysoft if the problem persists.

Step 2: Verify pdf995 installation

If you cannot print any reports to pdf995, the driver may not be installed or the installation is incomplete.

See: pdf995 not working for installation instructions.

Step 3: Check PDF output folder permissions

  1. Go to Utilities > Show PDF Temp Files Folder on the ProPay Main Menu
  2. This opens the folder where ProPay creates temporary PDF files before encrypting them:
    • `C:\Users\[your_login_name]\Documents\Paysoft\PDF995\OUTPUT`
    1. Right-click the OUTPUT folder and send a shortcut to your desktop for easy access
    2. Test folder access by opening WordPad, typing some text, and printing to pdf995
    3. Check if the PDF appears in the OUTPUT folder

    Note: This folder may be located on your local PC or on a server, depending on your Windows user profile settings configured by your IT administrator.

    Common causes

    ProPay may not be able to write to the PDF output folder for these reasons:

    • The folder is on a server and the user lacks write permissions
    • Antivirus software is blocking ProPay from writing files to the folder
    • Windows folder redirection is preventing access

    Step 4: Review PC environment settings

    1. Go to Utilities > Show PC Environment on the ProPay Main Menu
    2. Check the locations of these folders:
      • Windows Temp Folder
      • User App Data Folder
      • User My Documents Folder
      • User ProPay Settings
      • User Email Settings
      • ProPay Install Folder
      • Pdf995 Output Folder

      If any of these folders are located on a server, contact your IT administrator to change your Windows profile so these folders are on your local workstation with full user rights.

      Related Topics

      ← Back to Index