Cannot Open Excel File
Problem
After creating a report from ProPay in Excel format, you may receive an error message when trying to open the file with Microsoft Excel.
Solution
Configure Excel to trust the ProPay output location:
- Open Excel and click File > Options
- Select Trust Center from the left menu
- Click Trust Center Settings
- Select Trusted Locations from the left menu
- Click Add new location
- Click Browse
- Go to your Paysoft software folder location
- Check the box for Subfolders of this location are also trusted
- Click OK to save
Why This Happens
Excel's security settings may block files generated by ProPay until you add the ProPay output folder to Excel's trusted locations. This is a security feature designed to protect against potentially harmful files.