Home/ Troubleshooting/ Incorrect YTD on Paystubs or Reports

Incorrect YTD on Paystubs or Reports

Problem

The Year-to-Date (YTD) amounts displayed on paystubs or reports are incorrect.

Troubleshooting Steps

Step 1: Verify employee history

  1. Go to the Reports menu on the Payroll Main Menu.
  2. Choose either:
    • Check Register
    • Employee Detail Earnings
    1. Review the report to ensure all employee history is present.
    2. If the history is complete, proceed to Step 2.
    3. If history is missing, perform the following:

    a. Go to Client Functions > Miscellaneous > Re-Build Index Files on the ProPay Main Menu. b. Check the reports again.

    Step 2: Recalculate YTD

    1. Go to Client Functions > Miscellaneous > Re-Build Index Files on the ProPay Main Menu.
    2. After re-indexing, go to Employer > Recalc YTD on the Payroll Main Menu.
    3. If prior history is still missing, proceed to Step 3.

    Step 3: Rebuild index files

    1. Go to Client Functions > Miscellaneous > Re-build Index Files on the ProPay Main Menu.
    2. Reprint the Detailed Reports to verify the changes.

    Step 4: Verify system setup

    If prior history is still missing after completing Steps 1-3:

    1. Check if you are working from an older copy of the client data.
    2. Verify your desktop shortcut properties:

    a. Right-click the ProPay shortcut. b. Select Properties. c. Check the Target field to ensure it points to the correct drive and file path.

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