Home/ Troubleshooting/ Weekly Payroll Schedule Freezes

Weekly Payroll Schedule Freezes

Problem

Running the weekly payroll schedule locks up the system and freezes ProPay.

Cause

This issue suggests one of the following:

  • Incorrect pay period for one or more clients
  • Blank or incomplete client record on the client list
  • Corrupted client data

Solution

Step 1: Check pay period settings

  1. Go to Client Functions > Edit Client on the ProPay Main Menu
  2. Start with the most recently added client
  3. Check the following settings:
    • Pay Frequency
    • Call Day
    • Payday
    1. Run the weekly schedule after checking each client
    2. If the problem persists, repeat for all clients

    Step 2: Look for blank client records

    1. Review the client list carefully
    2. Check for any blank lines (entries with no company name)
    3. Remove any blank or incomplete client records

    Step 3: Submit a technical incident

    If the above steps don't resolve the issue:

    1. Submit a technical incident to Paysoft
    2. Email the file PAYARCUS.DBF to [email protected]
    3. Include a detailed description of:
      • When the freeze occurs
      • Which clients you've checked
      • Any recent changes to client setup

      Related Topics

      ← Back to Index