Home/ Troubleshooting/ Cannot Install ProPay Web

Cannot Install ProPay Web

Problem

The automatic installation of ProPay WEB fails or is unsuccessful.

Solution

Automatic installation (recommended)

For most users, we recommend following the automatic installation procedure:

  1. Go to the ProPay help topic: ProPay WEB - Update.
  2. Follow the step-by-step instructions provided in that topic.

Manual installation

If the automatic installation is unsuccessful, follow these manual installation steps.

Note: These steps must be performed from the server PC with Administrator rights.

  1. Reboot your server to release any blocked executables still in memory.
  2. Log into the SERVER PC with Administrator rights.
  3. Go to \PAYSOFT\WEBPAY folder and create a new subfolder named tempupd (if not already present).
  4. Download root_all26.zip from http://www.paysoft.com/download/root_all26.zip and save it to the \tempupd folder.
  5. Extract the contents of root_all26.zip into the \PAYSOFT\WEBPAY\WWW folder.
  6. Download htms_all26.zip from http://www.paysoft.com/download/htms_all26.zip and save it to the \tempupd folder.
  7. Extract the contents of htms_all26.zip into the \PAYSOFT\WEBPAY\DOCS\HTMS26 folder.
  8. Download wexes26.zip from http://www.paysoft.com/download/wexes26.zip and save it to the \tempupd folder.
  9. Go to \PAYSOFT\WEBPAY\DLLS\DLLS26 folder and backup the PATH.INI file and TAXYEAR.GIF file.
  10. Extract the contents of wexes26.zip into the \PAYSOFT\WEBPAY\DLLS\DLLS26 folder.
  11. Restore the backed-up PATH.INI and TAXYEAR.GIF files to the \PAYSOFT\WEBPAY\DLLS\DLLS26 folder.

Troubleshooting Common Issues

Installation errors

If you encounter installation errors:

  • Verify you have administrator rights on the server.
  • Ensure all required files are downloaded correctly.
  • Check for any conflicting software or antivirus blocking the installation.

Login problems

If you experience login problems:

  • Ensure you are using the correct username and password.
  • Clear your browser cache and cookies.
  • Try a different browser.

Slow performance

If you experience slow performance:

  • Check your internet connection.
  • Ensure you are using a supported browser version.
  • Clear your browser cache.

If you encounter persistent issues, please contact our support team for assistance.

← Back to Index