Home/ Troubleshooting/ Agency Checks Not Printing

Agency Checks Not Printing

Problem

Issue A: Agency or payee checks are not printing at all.

Issue B: Agency or payee check amounts are incorrect.

Solution A: Checks Not Printing

Cause

ProPay must match the exact spelling of the payee name and address to calculate the total amount due. If you change the agency or payee name or address after deductions have been recorded, ProPay cannot match them correctly.

Solution

Recommended approach: Add a new payee instead of changing the existing one

If you need to update an agency name or address and you have deductions under the old name that haven't been paid yet in the same month:

  1. Add a new payee with the corrected information
  2. Do not modify the existing payee until all outstanding amounts are paid

Alternative: Edit garnishments file

If checks are already recorded with mismatched information:

  1. Go to Taxes > Garnishments
  2. Check the spelling of:
    • Agency name
    • Address
    • City
    • ZIP code
    1. If entries for the same month have different spellings, edit them to match exactly:
      • Double-click the field to edit
      • Enter the corrected value
      • Press Enter to save or Esc to cancel

      Important: Ensure all entries for the same payee in the same month match exactly, character-for-character.

      Solution B: Reprint Agency Checks

      If you need to reprint an agency or payee check that was already printed:

      Step 1: Delete the original check

      1. Go to Taxes > Garnishments
      2. Negative amounts (--) indicate paid items
      3. Find the check number under the correct check date
      4. Delete the check

      Step 2: Print the replacement check

      1. Go to Paychecks > Print Payroll Checks on the Payroll Main Menu for the correct pay date
      2. Choose Selected Employees
      3. When the employee list appears, click Continue without selecting any employees
      4. Answer Yes to "Do you want to print tax deposit checks?"
      5. ProPay will print any due tax and garnishment checks

      Best Practices

      • Avoid changing agency names or addresses mid-month when deductions are pending
      • Always verify payee information matches exactly before running payroll
      • Keep consistent spelling and formatting for all payee information
      • Review the garnishments file before printing checks to ensure accuracy

      Related Topics

      ← Back to Index