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Update Your Software License

ProPay licensees must update the software license periodically to maintain access to the software.

When to Update Your License

You must update your license:

  1. At least once each year to renew for the following year
  2. When you purchase additional clients
  3. When you purchase software upgrades

Update the License

When ProPay notifies you that your license will expire in a few days:

  1. Go to the Utilities menu.
  2. Select License Information/Updating.
  3. Follow the on-screen prompts to connect to the ProPay FTP server.
  4. The license update typically completes in less than one minute.

Troubleshoot License Update Failures

If the license update process fails, try these solutions.

Disable Windows Firewall

  1. Go to Control Panel.
  2. Open Windows Firewall.
  3. Temporarily disable the firewall.
  4. Try updating the license again.
  5. Re-enable the firewall after the update completes.

Disable third-party firewall software

If you have software-based firewall protection installed:

  1. Temporarily disable the firewall.
  2. Try updating the license again.
  3. Re-enable the firewall after the update completes.

Disable antivirus software

  1. Temporarily disable your antivirus software.
  2. Try updating the license again.
  3. Re-enable antivirus protection after the update completes.

Allow access to Paysoft servers

Configure your antivirus or firewall software to allow connections to:

paysoft.com

Add this address to your allowed sites or exceptions list.

Open port 2000

  1. Open Windows Help.
  2. Search for open port or Inbound rules (depending on your Windows version).
  3. Follow the instructions to open port 2000 in Windows Firewall and your router.
  4. Try updating the license again.

Bypass the router

As a last resort:

  1. Connect your PC directly to the Internet via Ethernet cable.
  2. Bypass the firewall in your office router.
  3. Update the license.
  4. Reconnect through your router after the update completes.

Get Support

If you cannot resolve the license update issue, contact Paysoft support at [email protected].

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